How We Handle Inquiry Information
WEKDEN only uses customer information for quotation, order communication, file review, shipment discussion and service support. Information such as name, company, email, phone number, drawings, product photos and project details is used only for business communication related to the customer inquiry.
Customer Files and Drawings
Drawings, 3D models, sample photos and technical documents are used for quotation review, production discussion and quality communication. We do not sell customer information or customer project files.
Contact Information
If customers contact us by email, WhatsApp or the RFQ form, we may reply using the provided contact details to discuss product specifications, quotation, order status or after-sales communication.